Watch our panel discussion on how lenders can spot vulnerable borrowers before a payment is missed. The FCA reports that only 4 in 10 customers showing signs of vulnerability tell their lender. Moderated by Yapily, our panel of industry experts from Serene, Finclusion, and NatWest cover what lenders can do to tackle this, and what the FCA expects of them once a loan is live.

The panel explores:

• Where current systems miss vulnerable customers

• Which signals in bank data show up first, such as income drops and new high-cost debt

• What good ongoing monitoring looks like once a loan is live, and how to log it

Panellists:

• Savannah Price, Founder & CEO at Serene

• Christopher Bosworth, Founder at Finclusion

• Tom Layzell, Head of Restore Financial Health at NatWest