Date: 03/11/26

Time: 2pm GMT

Join our panel discussion on spotting vulnerable borrowers before they miss a payment.

Moderated by Yapily Director for Lending, Jason O'Shaughnessy, our panel of industry experts from Serene, Finclusion, and Natwest cover the lending lifecycle beyond onboarding, and what the FCA expects from lenders when it comes to spotting vulnerability early.

The panel explores:

• What to do when only 4 in 10 struggling customers ever disclose their situation

• What Consumer Duty now requires from BNPL providers, and why FCA scrutiny doesn't stop at the point of sale

• How to build monitoring that catches vulnerability before it turns into a missed payment

Panellists:

• Savanna Price, Founder & CEO, Serene

• Christopher Bosworth, Founder, Finclusion

• Tom Layzell, Head of Restore Financial Health, NatWest

• Jason O'Shaughnessy, Director, Lending at Yapily