Have you ever deleted an app because it was too difficult to use?

Most of us know the term customer experience.

But how many can accurately define it? And how is it different to customer satisfaction and user experience?

Exciting times are upon us for open banking in the EU. With the announcement of the revised Payments Services Directive (PSD3) and Financial Data Access (FIDA) legislative packages we now have concrete proposals for how open banking will move forward and evolve towards open finance. So, what’s in these proposals - and how will it impact the industry?

Open banking is a powerful tool for fulfilling the unmet needs of customers… and retaining them long-term. Here’s how.

Despite being around for over five years, open banking is still a relatively unfamiliar concept. In fact, the majority of consumers haven’t even heard of it. But many of us already use products and services powered by open banking… we just don’t realise it.

Open banking is gaining momentum, yet many enterprises still don’t know how they can benefit from it. Here, we’ve compiled 9 use cases that every large company should know about.

What every CISO and consumer needs to know about data privacy, consent, and fraud in open banking.

Access to data and instant payments was the catalyst for dozens of open banking use cases. But which ones drive real value, and how can businesses prioritise the ones to invest in?

Open banking turns 5 next week. To celebrate, let’s take a look back at what’s been achieved… and look forward to what’s to come.

The world’s ready for open finance, which could bring about a new regulatory landscape and market opportunities. But just how ready is the UK?